Access Representative, Admitting & Registration, Third Shift

Job Description

Process Patient registrations and associated functions for Emergency Department, Inpatients, and Outpatients. Interview patients to obtain required patient demographic and financial information. Appropriately prioritize financial payer types. Familiar with medical terminology. Good clerical skills with a high degree of accuracy and speed. Ability to maintain composure during periods of high stress. Ability to provide excellent customer service to all customers. Develops productive relationships fostering trust and accountability in self and co-workers.


  • Registers who present in the Emergency Department, Inpatient and Outpatients. Understands critical communication techniques to obtain accurate and complete patient demographic and financial information. Demonstrates understanding of performing patient interview using appropriate techniques in a compassionate manner.
  • Ensures patient flow is maintained and informs Supervisor or Director of departmental and patient issues are resolved in a timely manner.
  • Demonstrates a thorough understanding of all insurances with an above average knowledge of Medicare MSP Guidelines.
  • Performs registration functions at the patient bedside.
  • Communicates with Emergency Department staff to ensure complete and accurate information is entered.
  • Obtains insurance carrier information and scans of both front and back of insurance cards for all registrations and admissions. Verifies all patient demographic, Insurance, and medical data is accurate.
  • Verifies insurance eligibility utilizing on line programs and Managed Care Programs on all patients and enters appropriate notes on the account.
  • Inform patients of co-pays, co-insurance, or deposits.
  • Process patient payments by cash, check or credit card.
  • Obtains signatures of consent for treatment, release of information to third party payers and various other agencies, and for insurance payment to come to the hospital.
  • Performs Quick Reg for patients arriving by EMS.
  • Ensures all registrations are HIPAA compliant, by ensuring patients have received the hospital's Notice of Privacy Practices. NOP is documented as required. Reviews the release of information questions with all patients as required.
  • Point of Contact Scanning; Scans patient identification, insurance cards, consents and orders.
  • Obtain IMM signature and Observation signature from patients
  • Demonstrates an understanding of medical terminology, consistently spells and uses terminology accurately.
  • Demonstrates ability to tactfully handle difficult situations with patients, with families and with physicians.
  • Demonstrates good judgment in uncertain and usual situations.
  • Exhibit proficiency in maintaining good rapport with physicians, ancillary departments and patients.


Education: High school diploma or GED required

Experience: 1-3 years of experience in registration, billing, customer service, or managed care organization preferred

Required Skills and Knowledge:
  • Analytical skills; able to problem solve.
  • Computer Literacy
  • Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial.
  • Ability to interact independently to resolve customer service issues.