Analyst - IT Systems, Epic ASAP (Emergency Department)/Research

Job Description

Analyst - IT Systems, Epic ASAP (Emergency Department)/Research

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Analyst is responsible for designing, implementing and supporting designated software applications in accordance with departmental standards and procedures. Works with users to define system functionality, information flow, reports and data requirements. Develops specifications and documents operational procedures, tests software, and coordinates software release procedures.

Responsibilities

System Development and Support:

• Facilitates effective system design and definition for existing and new system functionality.
• Demonstrates detailed knowledge of the application data and database.
• Acts as a resource/subject matter expert for UCH Departments.
• Facilitates complex system upgrades. Assists in the evaluation for system hardware and software products.
• Documents system request using the Service Request and Analysis Checklist formats.
• Develops and tests complex testing scenarios.
• Develops accurate complex Functional Specifications.
• Develops accurate complex Technical Specifications.
• Follows change management procedures developed by UC Health.
• Audits application processes or personnel to ensure highest quality outcomes.
• Provides Production support on specified applications.
• Maintains an ability to develop ad hoc reports independently.
• Maintains assigned system resource files.
• Acts as a mentor to less experienced staff.

Project Support:

• Provides application support for complex projects.
• Provides testing support for complex projects.
• Works with departmental sponsorship to resolve project issues and risk.
• Determines and manages workload priorities.
• Facilitates activities across IS&T Departmental Teams.
• Ensures that project plans are followed and updated.
• Provides accurate and timely individual and project status reports.
• Documents and ensures timely resolution of project issues.
• Facilitates complex system upgrades. Is a resource to other projects.

System Definition:

• Defines and designs system tables, parameters and set up that optimizes application functionality.
• Effectively interacts with vendors and end users to evaluate and implement products.
• Provides information and designs for testing applications and contingency plans.
• Provides timeline for all system enhancements that do not warrant project charters and work plans.
• Develops accurate application functional and technical specifications.

Customer Relationship:

• Facilitates coordination of end user meetings.
• Develops consensus within user groups.
• Encourages and displays actions that result in high client satisfaction.
• Provides effective written and verbal communication to end users.
• Provides consults to end users.

Coordination:

• Assesses and escalates user request and issues.
• Coordinates vendor and consultant activities independently.
• Completes and Monitors system design for technical team.
• Facilitates complex system upgrades.
• Works with programming teams on development system programs.
• Provides consults to IT Staff.

Qualifications

Education: Associate's or Bachelor's degree in information systems or related field

Required Skills and Knowledge: Must have experience with data collection procedures and data management. Must have ability to translate and write functional specifications, develop and document operational procedures, test software, and coordinate software release procedures preferred. Must have specific knowledge of project management concepts. Strong system orientation and organizational skills are required. Must have excellent communication skills, oral and written, and demonstration of effectively working within a team. Two or more years' experience with computer applications in a PC or mainframe environment is required.

Certifications: EPIC ASAP or EPIC research is preferred