Clinical Care Representative, Cardiac Rehab

Job Description

Clinical Care Representative, Cardiac Rehab, First Shift

UC Health is hiring a full-time Clinical Care Representative for the Cardiac Rehab and Wellness department for the first shift at University of Cincinnati Medical Center.

The front desk coordinator will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The front desk coordinator will exemplify customer service while ensuring each patient interaction is handled with care.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.


Job Responsibilities:
  • Engages in population appropriate communication.
  • Has knowledge of growth and development milestones and tasks.
  • Gives clear instructions to patients/family regarding treatment.
  • Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
  • Identifies any physical limitations of the patient and deploys intervention when necessary.
  • Recognizes and responds appropriately to patients/families with behavioral health problems.
  • Interprets population related data and plans care appropriately.
  • Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.
  • Greet patients as they enter clinic and answer any questions patient may have
  • Coordinate day of patient scheduling changes or adjustments
  • Contact internal or external transportation services for patients
  • Initiate online verification and/or make phone contact with external groups to verify patient's benefits to recertify all procedural services for patient.
  • Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems.
  • Collect data on all new patients and attempt to obtain demographic information on patients - Handle MyChart enrollment for patients
  • Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures - Ensure completeness for insurance billing and compliance


Education and Experience Requirements:

  • High School Diploma or GED required; Associates degree is preferred.
  • 3 years of relevant work experience
  • Excellent communication and problem-solving skills.
  • A strong medical terminology /background.
  • The ability to perform superior customer service, particularly in a fast pace stressful and sensitive environment.
  • Must be detail oriented and be able to follow complex instructions.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at