Clinical Operations Manager, Orthopaedics

Job Description

UC Health is hiring a full-time Clinical Operations Manager, Orthopaedics for the first shift at the UCMC Medical Arts Building.

The Clinical Operations Manager will support Orthopaedics, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Responsibilities

The Clinical Operations Manager will oversee daily activities to assure patient safety and appropriate cost-effective care delivery. Work closely with physicians to meet their needs and to improve efficiency in the practice. Enforce department and UCP (UC Physicians) policy and procedure. Implement and monitor workflows within the practices to identify and evaluate improvement opportunities that will enhance the practice's ability to meet and excel UCP ambulatory clinical benchmarks. Coordinate department activities to assure unified approach to quality care delivery. Participate and collaborate with other managers within UC Health for monthly meetings and clinical initiatives. Actively participate as a member of appropriate UCP/HC Health Committees as assigned by senior management.

• Precepts and mentors new employees. Provides ongoing education and competency evaluation/review.
• Prepares and presents performance appraisals of staff; initiates corrective action and assist in conflict resolution to maintain personal and professional growth of staff. Communicates with Human Resources prior to verbal reprimands, written warnings and/or terminations.
• Participates in recruitment, hiring, retention, payroll and benefit issues. Facilitates routine and reoccurring staff meetings.
• Acts as a liaison for internal and external resources to assure a unified approach to patient care delivery.
• Partners with the marketing department for office signage, marketing template, and web site changes when needed.
• Develops Quality Improvement (QI) projects and collects and analyzes data to validate effectiveness and appropriateness. (Projects include departmental programs; productivity, clinical practice, equipment, policy and procedure, infection control; and multidisciplinary programs: policy and procedures, clinical practice standards, etc.)
• Reviews monthly commentator and devise implement a plan to improve access, internal quality and clinical metrics, and patient experience for patients.
• Provides assistance in preparation of the budget, charging/billing for department, pre-certification, registration accuracy, open and pending encounters, and other revenue cycle opportunities, as assigned by management.
• Manages assigned areas of responsibility within budget level of expense.
• Evaluates supplies, capital equipment and assure proper inventory is maintained.
• Coordinates equipment repairs and ordering of rental equipment.
• Conducts research on equipment, supplies, and clinical care to assure excellence.
• Assists in personnel scheduling to optimize staffing resources.
• Develops productivity standards to appropriately allocate staff and effectively manage personnel budget.
• Works with physicians and staff to assure compliance with applicable regulatory agency requirements (i.e. Joint Commission, OSHA, ODH, and Billing).

Qualifications

• Bachelor's Degree-General Studies or Healthcare related required.
• Three to five years equivalent experience required.
• Six to ten years equivalent experience preferred.

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