Clinical Operations Supervisor, Sleep Medicine, Varied Shift

Job Description

UC Health is hiring a full-time Clinical Operations Supervisor for varied shifts at the Holmes and West Chester Sleep clinics.

The Clinical Operations Supervisor will support the Holmes and West Chester Sleep clinics delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Unit Details:

• Will work closely with leadership to implement new Sleep Tech training and rounding.
• Looking for someone with polysomnographer or is a registered sleep tech to cover others when out.
• Will work heavily on getting the Clifton Sleep clinic accredited by the American Academy of Sleep Medicine (AASM). The West Chester location is already certified.

Responsibilities

The Clinical Operations Supervisor assists with the day-to-day management of the administrative and clinical functions in the clinical sites to provide excellent patient/customer service at all applicable sites.

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Perform routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Works with physicians and staff to ensure high quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carries out coordination of patient customer relations function.
• Supports in resolving disputes among patients, clinic staff and physicians.

Qualifications

• High School Diploma or GED required.
• Minimum of three years of experience preferred.
• Excellent written and verbal communication skills.
• Must be able to communicate clearly with patients of all education levels.
• Strong line management, interpersonal skills and the ability to work with a variety of people. Computer, telephone, fax machine utilization skills.
• Proven track record leading a successful team.
• Ability to react calmly and effectively in emergency situations.
• Ability to work without close supervision and to set own priorities.
• Ability to manage multiple tasks and successfully meet deadlines.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!