Communication Specialist, Service Response Center

Job Description

Communication Specialist, Shift Varies, Service Response Center

UC Health is hiring a PRN Communication Specialist for the service response center department at University of Cincinnati Medical Center.

The Communication Specialist will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.

Responsibilities

Job Responsibilities

Under minimal supervision by SRC/Transport Manager, coordinate responses to service requests received by phone. Performs several clerical duties such as typing, data entry, generating service request, record keeping, filing, scheduling, coordinating projects and service requests, distributing mail, operating computer business applications and other standard business office equipment. Processing information in a timely manner and follow up with the requesting customers. Monitors critical alarms, fire alarms and key distribution. Dispatch patient transporters for the handling and transport of patient to required destinations within the hospital.
  • Data entry for internal and external customer request.
  • Answers phones for all support services departments and dispatches appropriate personnel to provide service based on request.
  • Obtains information from all service requests.
  • Clarifies requests and communicates to appropriate staff for support services.
  • Follows up with requesting customer via call/notification process.
  • Coordinate downtime assignments to appropriate staff. Coordinate break and meal schedules according to demand activity.


Qualifications

Education and Experience Requirements:
  • High School Diploma or GED
  • Experience in scheduling and dispatch.
  • Type 35 WPM Preferred. Understand, communicate, and respond to directions and inquiries.
  • Possess effective interpersonal skills.
  • Have a minimum of two years computer experience.


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About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.