Community Health Worker II, Emergency Department

Job Description

Location: UC Medical Center
Department: Emergency Department
Hours: 20 Hours Weekly
Shift: First Shift

The community Health Worker will act as the liaison between University of Cincinnati Medical Center patients and medical homes or community based healthcare providers.

The primary goal of the Community Healthcare Worker will be to:

• Identify patients who are in need of primary care, medical home, community providers and UC Health outpatient services.
• Educate and direct patients to available community based healthcare services.
• Facilitate and monitor patient's transition into medical homes and community based healthcare services.

Responsibilities

Patient liaison for medical homes:

• Identify patients who are in need of medical home services or community based health care services. Collaborate with ED care team and proactively monitor ED tracking system to identify patients who are in need of medical home services and healthcare access education.
• Provide information, education and resources to patients to assist them in overcoming barriers to accessing healthcare and in following through with scheduled visits. Set appointments for patients with community medical homes, health service providers and UC Health outpatient services. Provide informal counseling, social support, and culturally appropriate health education. Contact patients for appointment reminders. Act as advocate for patients and families with community medical homes: and health service providers. Follow up with patients and providers after scheduled appointments. Facilitate conflict resolution.

Community Relationship:

• Build and foster relationships and collaborative with community medical homes and other community based health service providers. Collaborate with UC Health clinical departments and ancillary services to ensure efficient patient transition to the outpatient clinics.
• Maintain an updated database of community medical home facilities. Maintain database of outreach work and referred patients. Generate database to measure community healthcare programs success. Benchmark internal processes to improve practice and demonstrate efficiency through appropriate use of resources. Enter tracking data into Care Scope.

Qualifications

Knowledge and Skills

Minimum required: Associate degree - Healthcare or Social Work.

Preferred: Bachelor's Degree - Healthcare or Social Work

Years of Experience:

Minimum of three years healthcare outreach experience for associate degree holders, minimum of one year healthcare experience outreach experience for bachelor degree holders.

Required Skills and Knowledge:

• Demonstrates effective problem solving/decision making abilities.
• Effective communicator with ability to speak to large groups as well as individuals from all backgrounds (both in person and over the phone).
• Ability to communicate with clinical staff with basic clinical terminology.
• Able to work in fast passed environment where conditions can change rapidly.
• Working knowledge of local community-based healthcare network.
• Working knowledge of general computer operating systems, specifically Microsoft Office programs (Word, Excel and PowerPoint).
• Working knowledge of hospital terminology, policies and procedures.
• Knowledge of persons in crisis.
• Knowledge of accepted ethical standards within the medical community and professional organization.