Intake Coordinator, Emergency Medicine, Second Shift

Job Description

Intake Coordinator, Second Shift, Emergency Medicine

UC Health is hiring a full -time Intake Coordinator for the Emergency Medicine department . This is a second shift position with University of Cincinnati Physicians Company, LLC.

The Intake Coordinator will support Emergency Medicine delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About University of Cincinnati Physicians Company, LLC

UC Health Ambulatory Services supports the majority of the academic health system's outpatient and non-hospital-based facilities and operations. More than 130 UC Health ambulatory physicians and advanced practice providers have been recognized as the top 1% of clinicians in the nation for their patient experience scores. Ambulatory Services also aims to provide higher quality, more highly coordinated oncology care at the same or lower cost to Medicare using the Oncology Care Model.


Job Responsibilities

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.
  • Accepts demographics, clinical and payer information on patients referred to UC Medical Center via ECIN, fax or telephone.
  • Develops and maintains an effective computerized system for tracking all referrals, admissions, and denials.
  • Maintains the Daily Patient Referral Board up-to date on a real-time basis throughout each day, tracking the progress of each referral through the system from receipt to final disposition.
  • Collects, Analyzes, and reports the data related to referral intake information.
  • Documents all referrals and associated decisions regarding admissions and denials.
  • Completes all necessary facility documentation to ensure efficient exchange of information from the field and/or referring provider. Documentations in MIDAS and EXCEL spreadsheet.
  • Serves as the central information resource for all patient referral & assessment activity.
  • Serves as facilitator between members of the Assessment Liaison Team & Admitting to assist with bed management for incoming patients.
  • Answer calls and inquiries for UC Medical Center.
  • Assures referrals are received in Admitting along with Utilization Nurse for the insurance to be verified in a timely manner.
  • Seeks and maintains current information and knowledge related to 3rd party payers.
  • Refers self-pay referrals to appropriate finance personnel in order that payer sources and financial aid assessments can be conducted.
  • Other duties as assigned


Education and Experience Requirements:
  • High School Diploma or GED required, Associate's Degree preferred
  • Notary Certification preferred
  • 2 years equivalent experience required

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About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at