IT Application Epic Ambulatory Analyst, IS&T

Job Description

Responsible for implementing and supporting designated software applications in accordance with departmental standards and procedures. Work with users to apply system functionality to production practices. Develops reports to meet users' requirements. Develops operational procedures and test software.


System Development and Support - Provides documented solution alternatives to problems/issues including ad hoc reports to support offered solutions. Executes application design changes according to established procedures. Develops detailed, written, and inclusive application test plans. Performs complete testing of software and validates application requirements are met. Provides maintenance support for all application tables or reports. Provides user training and/or support to customers, training, and operations staff. Provides timely and accurate support to resolve application errors and user-reported problems. Utilizes and adheres to production support standards including Total Support Desk. Documents application requests using the Service Request and Analysis Checklist formats. Acts as a resource/subject matter expert for the UC Health Departments. Assists in the evaluation of system hardware and software products. Checks verifies, and processes standard application reports as required by end users.

System Definition - Defines and designs system tables, parameters, and setup that optimizes application functionality. Effectively interacts with vendors and end users to evaluate and implement products. Provides information and designs for testing applications and contingency plans. Provides a timeline for all nonproject enhancements. Develops accurate application functional and technical specifications.

Coordination - Assesses and escalates user requests and issues. Assists with vendor and consultant activities. Facilitates installation of application patches. Facilitates with other IS&T groups new equipment requests. Facilitates with IS&T groups optimal use of data center resources. Works with programming teams on application development. Provides consults to IT staff.

Project Support - Provides task-level detail for project plans, including suggested schedules and skill set of team members required Provides accurate and timely individual status reports; adheres to PMO standards Documents and ensures timely resolution of project issues Coordinates effectively with team members and vendors Determines and manages workload priorities Assists with activities across IS&T Raises issues to the appropriate level Resource to projects

Customer Relationship: - Facilitates end-user meetings Develops consensus within user groups Encourages and displays actions that result in high client satisfaction or process improvements Provides effective written and verbal communication to end users Provides consults to end users


  • Associate degree in information systems.
  • Two or more years' experience with computer applications (programming, analysis, or end user with demonstrated understanding of application) in a PC environment preferred.
  • Healthcare systems experience desired.
  • Applications knowledge in UC Health current systems preferred.