IT Desktop Technician, IS&T

Job Description

UC Health is hiring for a Full-Time Technician level 1 - IT Desktop to work on-site at the UC Health Business Center location

Responsible for the installation, maintenance, and technical support of all desktop software and hardware of UC Health. Provides technical expertise and support to the end user, primarily focusing on support of Windows OS, MS Office Suite, Internet Explorer, and UC Health application software. This role will be part of the Replace and Renewal team where the focus of the position is on the systematic replacement of hardware at the end of it's usable lifecycle.

About the University of Cincinnati Medical Center
As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, the University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Hundreds of thousands of patients receive care from our world-renowned clinicians and care team each year. Our experts utilize the most advanced medical knowledge and technology available, providing specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

Department Details:
• We have a 5-star team with High Engagement Survey results
• We partner with our operational counterpart for our efforts
• We work together closely across the teams' various specialties utilizing everyone's abilities to drive for success


  • Problem Resolution - Monitors the Help Desk Call Ticketing - Client Services queue and responds to user problem calls. Meets or exceeds targets for QSI Metrics and Daily Units closed. Uses the Help Desk Call Ticketing tool to query, report, and close calls. Uses technology tools (ex. SCCM) to resolve problems. Works with IS&T staff members and users to resolve system problems promptly. Commits to action after developing a plan based on logical assumptions and factual information. Applies knowledge of resources, constraints, and organizational values in the decision-making process.
  • Installation - Installs and tests hardware and software. Deploys equipment as necessary. Monitors and maintains records regarding installation and maintenance of current hardware and software. Follows installation and inventory guidelines of the IS&T department.
  • Problem Identification - Interacts with technicians and other IS&T support staff to identify system/network problems. Utilizes the Help Desk Call Ticketing system to gather, assemble, organize, and track information. Uses the Internet, Handbooks, and Resource guides to assist in pinpointing problems as quickly as possible. Uses technology tools (ex. SCCM) to identify issues with the user.
  • Project Support - Works with IS&T staff, department representatives, and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health.


  • Minimum Required: High School Diploma or GED.
  • Preferred Degree: Associate's degree in IS&T or related field combination of education preferred.
  • Preferred Degree: A+, MCP.
  • Preferred: 1-3 Years of IS&T experience.

    Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

    About UC Health

    UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at