Manager, Employee Well-Being Services

Job Description

The Manager of Employee Well-Being Services leads the strategy, development, and delivery of comprehensive, organization-wide well-being initiatives that support a healthy, engaged workforce. This role provides oversight of Employee Assistance Program (EAP) services, Wellness Teams, and UC Health's wellness plans, ensuring effective program administration, clear employee communication, and high-quality service. Working collaboratively with stakeholders across the organization, the Manager fosters a culture of awareness, engagement, and personal accountability that positively impacts employee health.

Responsibilities

Program Development and Implementation

• Design, implement, and maintain a holistic wellness program focused on improving health outcomes, reducing risk, and managing medical costs.
• Collaborate with internal stakeholders and clinical partners to integrate physical health, mental health, and psychological wellness services.
• Develop and deploy system-wide wellness campaigns and an annual calendar of wellness activities and onsite initiatives.
• Establish policies, standards, and operating procedures to ensure consistent program governance and quality.
• Partner with Marketing/Communications to develop strategic messaging, digital content, and employee wellness resources.

Employee Assistance Program (EAP) Leadership

• Design and manage the EAP to ensure alignment and integration with organizational wellness initiatives.
• Lead EAP branding efforts to increase awareness, access, and utilization.
• Oversee EAP consultants and service delivery to ensure quality and effectiveness.
• Maintain a limited client caseload to support program excellence and clinical insight.

Vendor and Partner Relationship Management

• Manage relationships with wellness vendors and external partners delivering health promotion services.
• Hold vendors accountable for contractual deliverables, performance standards, and service guarantees.
• Monitor performance metrics and manage service level agreements in alignment with wellness strategy.
• Evaluate vendor performance and emerging solutions to identify opportunities for program enhancement.

Strategic Planning, Measurement and Reporting

• Stay current on evidence-based research, trends, and best practices in wellness, health promotion, and employee well-being.
• Analyze wellness data and reports to identify population health trends and opportunities for improvement.
• Establish measurable goals and monitor progress toward strategic outcomes.
• Develop dashboards and reporting tools to communicate results and progress to leadership.

Qualifications

Required:

• Bachelor's degree in a health-related field and/or Human Resources.
• Independently licensed mental health professional.

Preferred:

• Master's degree in a related field.
• Certified Wellness Specialist (CWS), Certified Health Education Specialist (CHES), or other relevant certification preferred; candidates without certification must be willing to pursue one.

Experience and Leadership:

• 3-5 years of related professional experience, including experience leading teams.
• Demonstrated progressive responsibility in department, personnel, and budget management.
• Program and project management experience, with a proven ability to lead initiatives from concept through execution.

Core Competencies and Skills:

• Strong strategic, conceptual, and critical-thinking skills with the ability to design impactful, data-driven programs that improve engagement, retention, morale, and ROI.
• Highly developed interpersonal, written, and verbal communication skills; ability to effectively engage stakeholders at all organizational levels.
• Ability to work independently and collaboratively in a fast-paced environment, managing competing priorities and tight deadlines.
• Strong organizational and time-management skills; demonstrates initiative, adaptability, and continuous professional growth.

Technical and Systems Knowledge:

• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
• Intermediate knowledge of HR systems and data sources.