Rep- Financial Counseling, Pharmacy-Day Shift

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Financial Counseling Representative is responsible for interviewing patients or their representative for the purpose of determining patients' financial eligibility for a variety of medical assistance programs. The Representative is also responsible for collecting estimated patient liability such as deductibles and co-payments at preadmission and/or point of service.

Responsibilities

Financial Assessment:

• Interviews patients or their representative in person or by telephone using RAMP to obtain financial and other eligibility data and assists patients in completing applications.
• Verifies accuracy of demographic and financial data and updates systems as needed.
• Obtains signatures for various Federal, State, and/or Local assistance programs.
• Assists the patient when necessary in completion of the application(s) to include doing the required reading, writing, and/or explanation of the document(s) and/or required verifications.
• Analyzes financial and eligibility data and reviews length of disability to determine potential eligibility for Federal, State and County programs; completes the necessary documents within the time limits specified by the appropriate government agency.
• Determines the patient's ability to reimburse the hospital; interviews and corresponds with patients, responsible relatives, attorneys, employers, agencies, and insurance companies to obtain, verify or clarify information.
• Reviews prior account notes and uses established methods to obtain information that might aid in the application process or establish there is existing third party coverage.
• Updates system(s) as required with demographic information, account/guarantor notes, third party updates, etc..
• Determines and manages proper course of action for optimal reimbursement of healthcare charges (i.e. Spend Down eligibility, Cobra coverage, etc.)
• Decides on appropriateness and refer specific accounts to the Financial Counselor, Eligibility Vendors, County Department of Job and Family Services, etc.

Program Eligibility:

• Analyzes financial applications along with income/resident documentation in order to determine the best way to assist the patient.
• Refers qualifying accounts to the Financial Counselor for possible linkage to Medicaid or federal disability programs.
• Obtains and distributes (with proper authorization) medical records for Medical Eligibility determinations and litigation.
• Researches and provides patients with information in order for them to make decisions regarding their insurance coverage and provider of care.
• Documents all follow-up activity in the hospital financial system.
• Monitors the pending accounts by using the Financial Counseling ONTRAC worklist to assure that follow-up takes place as required.
• Communicates difficult or unusual account matters to the Supervisor for assistance.

Reimbursement/Collection:

• Follow-up for collection of payments for deposits, settlements, payment arrangements, out-of-network settlements, specialty services (i.e. cosmetic, obstetrics, oral surgery, etc.)
• Maintains current knowledge of collection and fair debt practices.

Miscellaneous:

• Attends seminars and courses on relevant topics (i.e., Medicare, Medicaid, Government HMO's, Hamilton County Tax Levy Regulations, and OHCAP regulation).
• Educating affected areas to apply information accordingly for compliance of program regulations.
• Obtains interpreters, (either verbal or sign language) for patients. for non English speaking or deaf patients. I
• nteracts cooperatively with Patient Relations and Risk Management to resolve patient issues.
• Maintains effective communication and cooperative working relationships with other department, staff, and members of medical staff, patients, and visitors.

Qualifications

Education: High school diploma or GED.

Experience: Prefer minimum 2 years' experience interviewing public regarding applications for financial assistance in health care setting.

Required Skills and Knowledge: Knowledge of federal and state Medicaid laws and regulations, Social Security disability and supplemental security income disability requirements. Microsoft Word and Excel preferred.