Senior Clinical Services Specialist - Orthopedics

Job Description

The Sr. Clinical Services Specialist will coordinate and maintain clinical operations and perform responsible administrative duties in a confidential nature in support of office activities and patient care.

• The position will help leadership track and implement system and departmental initiatives.
• The Sr. Clinical Services Specialist will assist with any patient care needs, clinic flow, or any other duties that support the growth of the clinic within the healthcare system.

Responsibilities

• Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

Improve and Maintain Department Standards

• Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives.
• Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated.
• Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately.
• Act as Subject Matter Expert for department within scope of practice.
• Maintain department goals and or tasks to keep them on schedule and help implement them.
• Update departmental policies and procedures, maintain records, and distribute to staff.

Clinical Coordination

• Coordinate and lead the work of designated staff, manage staff activities to meet departmental objectives related to patient care provided in the clinical area.
• Coordinate all office flow functions including staffing levels for the clinic.
• Assist with scheduling of any appointments, procedures, tests, surgeries or other related issues.
• Assist with referral and work ques
• Assist with pre-visit planning and preparation.
• Assist with pre-authorization, pre-certification.
• Develops knowledge of departmental and company programs acting as information liaison throughout the clinic to staff (patients if needed).

Operations

• Handling escalation of complaints and inquiries from patients and staff using exemplary customer service skills.
• Maintains department huddle boards for goals and metrics
• Promote a positive working environment throughout the clinic by leading by example.
• Resolve office issues in conjunction with Clinical Operations Supervisor or Manager.
• Develops knowledge of departmental and company programs acting as information liaison throughout the clinic to staff (patients if needed).
• Create Standard Operating Procedures to drive to consistency within the department.
• Create and coordinate training for new employees/internal transfers and staff outlined by leadership on any training or remediation.
• Monitor training completion and licensure renewals and work with leadership to get the training or licensure renewal completed in a timely manner.
• Carry out any clinic operational duties that will ensure continued positive clinic patient flow and patient experience.

Administrative

• Responsible for inventory control of office supplies.
• Responsible on scheduling and overseeing office equipment maintenance.
• Assist with chart preparation and any other clinic related paperwork.
• Assist with office administrative duties that may include (but not all inclusive): answering phones, calendar management, copying, faxing, mailing, scheduling meetings/appointments.
• Create reports to review and maintain enterprise standards.
• Other Duties as assigned.

Qualifications

Education & Skills:

Education: High school diploma, minimum required. Associate degree, preferred.

Years of Experience: One to two years of equivalent experience, minimum required. Three to five years, preferred.

Required Skills and Knowledge:

• Excellent customer service skills.
• Ability to multitask and work independently.
• Excellent interpersonal skills.
• Ability to train others as needed.