Senior Communication Specialist, Service Response Center

Job Description

Senior Communication Specialist, Shift Varies, Service Response Center

UC Health is hiring a full-time Senior Communication Specialist for the service response center department at the University of Cincinnati Medical Center.

The Senior Communication Specialist will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.


Job Responsibilities

Under minimal supervision by the Supervisor/Sr. Director Parking & Access Control, coordinate responses to service requests received by phone, database or email. Performs several clerical duties such as typing, data entry, generating service request, record keeping, filing, scheduling, coordinating projects and service requests, distributing mail, operating computer business applications and other standard business office equipment.
  • Answers phones for all support services departments and dispatches appropriate personnel to provide service based on request. Obtains information from all service request. Clarifies requests and communicates to appropriate staff for support services. Follows up with requesting customer via phone/notification process. -
  • Data entry for internal and external request and provide ongoing reports as requested. Maintain proper and up-to-date documentation for all responsibilities listed above per policy.
  • Provides education and training for new and current call center staff. Assist in the development of new process flows and procedures. Serves as a frontline resource to the SRC staff by motivating and encouraging staff through positive communication and feedback. Assist leadership with peer interviewing new hire candidates as needed.
  • Serves as liaison to receive and relay radio transmissions from personnel to appropriate staff or other agencies. Providing exceptional customer service and telephone etiquette to all callers - greeting, welcoming and addressing the individual's needs.
  • Demonstrates continuous effort to improve operations, decrease abandon calls, streamline work processes and work cooperatively and jointly to provide PRIIDE values. Maintaining all general administrative support functions to the office to ensure efficient utilization of time and resources, including but not limited general filling and record keeping.
  • Perform other duties as assigned.


Education and Experience Requirements:
  • High School Diploma or GED required; Associate degree preferred.
  • 1-2 years equivalent experience required; 3-5 years preferred.
  • Ability to multi-task on a consistent basis.
  • Ability to utilize a headset for phones/radio and hear what is going on in a busy call center.
  • Type accurately at a speed necessary for successful job performance.
  • Ability to take direction, work independently and as part of a group.
  • Must be able to sit for an extended period and appropriate voice modulation.
  • Must be available to work all shifts, including, but not limited to day/evenings/night, weekends, holidays, and mandatory overtime as needed.
  • Proficiency with personal computers and windows-based applications.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at