Supervisor, Communications Center, Second Shift

Job Description

Communications Center Supervisor, Second Shift, Public Safety Dispatch Center

UC Health is hiring a full-time Communications Center Supervisor for the Public Safety Dispatch Centerdepartment. This is a second shift position with UC Business Center.

The Communications Center Supervisor will support Public Safety Dispatch Centerdelivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.


Job Responsibilities
    • Oversees daily operations of switchboard operators; dispatchers, paging, emergency calls, monitoring, on-call schedule, and patient information.
    • Maintain staffing schedule & process payroll.
    • Maintain pager inventory & provide pager exchanges. Liaison with paging vendor.
    • Establish & enforce work standards & quality improvement goals.
    • Develop and maintain policies and procedures.
    • Evaluate staff's performance & provide feedback.
    • Interview candidates for openings and make hiring recommendations. Oversee training of new hires & provide orientation.
    • Administer performance evaluations and disciplinary actions.
    • Update facility & staff directories annually.


Education and Experience Requirements:
  • Associate's Degree required
  • 1 year supervisory and experience in call-center environment

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About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at