Support Services Program Manager, Environmental Services, Full Time, First Shift

Job Description

The Support Services Program Manager is responsible for coordinating non-clinical support operations such as EVS, Patient Transport, Laundry Distribution, Retail Operations, Food & Nutrition Services, and vendor management. This role ensures services are delivered efficiently, meet quality standards, and align with organizational policies and budget requirements.

Responsibilities

• • Manage service contracts, purchase orders, and invoices in compliance with procurement policies
• • Review, code, and reconcile invoices to ensure accuracy and proper cost center allocation
• • Track and monitor departmental budgets, expenses, and accruals; identify variances and provide analysis
• • Support financial close processes, including reporting and expense forecasting
• • Ensure compliance with internal financial controls, auditing standards, and organizational policies
• • Assist with internal and external audits by preparing documentation, reports, and supporting materials
• • Monitor vendor performance and ensure service level agreements (SLAs) are met
• • Conduct routine inspections to ensure cleanliness, safety, and regulatory compliance
• • Identify process improvements to increase efficiency and reduce costs
• • Maintain documentation, reports, and compliance records
• • Assist with onboarding and coordination of new service providers or transitions
• • Partner with finance and procurement teams to optimize contract value and cost efficiency
• • Track contract spend against approved budgets and flag overages or discrepancies

Qualifications

• High School Diploma/GED required
• Bachelor's Degree preferred.