Transplant Clinical RN Manager

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

The Kidney and Pancreas Transplant Clinical Manager provides strategic, clinical, and operational leadership for the Kidney and Pancreas Transplant and Living Donor programs, overseeing all phases of care across pre-transplant, post-transplant, living donor services and dual-organ processes (SLK, SHK, or SKP). This role directs a multidisciplinary team of 19-20 clinical staff, ensuring seamless coordination of complex evaluations, procedures, and follow-up care while advancing patient-centered outcomes.

The manager ensures full compliance with UNOS, CMS, OPTN, ODH, and institutional regulatory standards and drives program performance through quality improvement initiatives, regulatory readiness, data accuracy, and workflow optimization. In partnership with nephrologists, surgeons, and key internal and external stakeholders, the manager strengthens referral pathways, supports National Kidney Registry (NKR) activities, and promotes evidence-based clinical practice.

As both clinical and administrative leader, the manager is responsible for staffing, scheduling, performance management, and the professional development of the care team. The role leverages data-driven tools such as Epic, Laudio, and BI Launchpad to monitor productivity, optimize operational efficiency, and support strategic decision-making. Through mentorship, accountability, and active engagement in interdisciplinary meetings and committees, the Kidney and Pancreas Transplant Program Manager upholds clinical excellence, regulatory integrity, and a culture of compassion, equity, and continuous improvement.

The ideal candidate demonstrates strong leadership, regulatory expertise, and a passion for advancing program growth.

Responsibilities

Leadership, Communication, and Program Oversight - 20%

• Leads and supervises approximately 19-20 direct reports across pre-transplant, post-transplant, and living donor teams.
• Serves as a liaison among patients, families, providers, surgeons, social workers, financial coordinators, and other key stakeholders.
• Conducts regular team huddles and meetings to communicate updates, set goals, and address workflow and performance issues.
• Collaborates with medical and administrative leadership to uphold high standards of clinical care, service quality, and patient experience.
• Manages patient concerns and ensures timely, transparent resolution and service recovery.
• Builds and maintains relationships with referring providers, and dialysis centers to strengthen referral pathways and continuity of care.
• Recognizes staff achievements and promotes ongoing professional development and certification (CCTC/CCTN).
• Represents the transplant programs in multidisciplinary, operational, and quality meetings including selection, living donor, Epic, QAPI, and administrative forums.

Quality Improvement and Regulatory Compliance - 20%

• Ensures full compliance with UNOS, CMS, OPTN, ODH, and institutional regulations across all phases of care.
• Leads and participates in QAPI, safety, and performance improvement initiatives.
• Oversees comprehensive evaluation, listing, and follow-up processes, including order entry, test result tracking, consult coordination, and documentation accuracy.
• Reviews and communicates abnormal findings to providers promptly and ensures timely distribution of patient letters (testing, listing, closure).
• Oversees UNOS data entry, candidate registration, and verification processes to ensure accuracy and timeliness.
• Oversees National Kidney Registry (NKR) activities, donor preselects, and match offers as applicable.
• Organizes and leads selection meetings, prepares agendas, tracks decisions, and maintains QAPI documentation.
• Supports Epic optimization for workflow efficiency, data accuracy, and regulatory reporting.
• Ensures program policies and procedures reflect current evidence-based practices and meet institutional and national standards.

Clinical Operations and Patient Care - 20%

• Oversees coordination of pre- and post-transplant care, including evaluation, listing, surgery preparation, and follow-up management.
• Manages staff clinic operations, provider scheduling, and multidisciplinary coordination for evaluations, procedures, and follow-up visits.
• Manages accurate completion of diagnostic testing, consults, medication reconciliation, and patient/family education.
• Provides clinical coverage as needed to maintain operational continuity.
• Participates in selection and living donor meetings and facilitates clear communication across disciplines.

Resource and Staff Management - 10%

• Oversees daily staffing operations including scheduling, PTO management, coverage, hiring, onboarding, and terminations.
• Aligns staffing levels and clinic resources with provider availability, patient volumes, and program needs.
• Recruits, retains, and develops qualified staff through mentorship, coaching, and performance evaluation.
• Promotes a positive, inclusive, and team-oriented work environment emphasizing professional growth, diversity, and accountability.
• Utilizes analytics tools (Epic, Laudio, BI Launchpad) to monitor productivity and identify workflow improvements.

Safety and Readiness - 10%

• Promotes a culture of safety, transparency, and continuous improvement.
• Ensures adherence to The Joint Commission National Patient Safety Goals and institutional safety standards.
• Supports non-punitive reporting and response to safety events and near misses.
• Leads readiness activities for regulatory, safety, and accreditation surveys.
• Ensures staff completion of all required emergency preparedness and disaster training.

Business and Financial Management - 10%

• Participates in annual budget planning and resource allocation to align with patient volumes and strategic goals.
• Assists with capital and minor equipment planning, manages the departmental operational budget, and sets fiscal year goals in collaboration with service line leadership.
• Monitors productivity metrics, clinical outcomes, and fiscal performance to inform program strategy.
• Oversees Epic reporting and ensures accurate, timely data for operational and financial decision-making.
• Utilizes dashboards and analytics to identify trends and opportunities for efficiency and quality improvement.

Professionalism and Engagement - 10%

• Models ethical, professional, and accountable behavior in all interactions.
• Fosters an inclusive, supportive, and collaborative environment that promotes engagement and reduces burnout.
• Encourages staff participation in education, research, and professional organizations.
• Represents the transplant programs on hospital and service line committees.
• Upholds UC Health's mission, values, and commitment to compassionate, patient-centered care.

Qualifications

Required:

• Bachelor's Degree in Nursing (BSN)
• Current Ohio RN License
• Basic Life Support (BLS) Certification
• 3-5 years of experience in transplant, nephrology, or critical care nursing
• Demonstrated leadership experience in a clinical setting

Preferred:

• Master's Degree in Nursing, Healthcare Administration, or related field
• Certification in Transplant Coordination (CCTC or CCTN)
• 6-10 years of transplant program experience